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Assistant Hospitality Manager

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Assistant Hospitality Manager

Sector: Hospitality / Travel / Tourism

Location: Berkshire

Type: Permanent / Full Time

Pay rate: £35,000 - £35000

Job title: Assistant Hospitality Manager
Location: Ascot, Berkshire
Salary: £35,000 per annum
Permanent, Full Time

Our client is looking for an Assistant Hospitality Manager for an extremely prestigious venue in Ascot. This is a full time, permanent position.
  
Job role
  • Assist with the set-up of all the fine dining areas and private boxes in line with agreed SOP’s
  • Assist with the post racing breakdown of fine dining areas and boxes in line with agreed check lists and SOP’s
  • Liaise with Guest Services to ensure a seamless service is delivered to all clients
  • Undertake projects and ensure they are completed in the allotted timeframes
  • Work with all departments to share best practice across site
  • Work with the culinary team to ensure world class food is served consistently
  • Work with the cellar team to ensure the right mix and product offer is available
  • Assist with creating SOPs, ensuring they are deliverable and achievable
  • Co-ordinate the training of casual management and staff in conjunction with the Training Department

Accountabilities
  • Ensure that all areas under the boxes operation fully comply with the polices on Food Safety and Health & Safety and meet the standards set out within Safeguard audits
  • Work with the Hospitality Operations Manager to ensure all costs and expenditure are controlled in line with budget
  • Continually seek ways to enhance quality through innovation and cost efficacy by monitoring performance against existing standards and ensure that standards across the site are in accordance with the Service Level Agreement in place with the onsite Client
  • Manage the operation of the department to ensure that boxes are set up in a timely manner and to the required standard in line with our service offers
  • On operational days, ensure there is a tight control of the liquor on site and ensure that close down is done correctly, so stock can be tracked, and invoices raised appropriately
  • Develop strong relationships with boxholders and our onsite client
  • Manage any complaints or issues in a pro-active manner and put action plans in place to rectify and prevent future occurrence
  • Undertake duty management shifts as required to support the business
  • Work under tight deadline for new and on-going projects
  • Support the General Manager with CAPEX requests and ARL projects
  • Work on constantly updating and implementing SOPS’s across site
  • Develop a motivated, respectful, trusted and stable team by giving them clear direction, sharing information and employee involvement
  • Work with the culinary team to develop appropriate menu offers across the departments
  • Understand the KPI’s that are attached to the contract for Boxes and ensure they are met
  • Support other areas of the business as appropriate
  • Manage the boxes casual workforce for racedays and events
  
Essential Experience
  • Operational knowledge, skills and experience in hospitality
  • Logistics sense for efficient set up and breakdown of events
  • Management of multiple Profit and Loss Accounts
  • Management of a large and diverse casual team
  • Client liaison
  • Excellent communication skills both upwards and downwards, internally and externally
  • Resilience to manage multiple tasks and prioritise importance
  • Self-motivated and able to work on own initiative within a team environment
  • Ability to interpret and utilise financial and commercial information
  • Experienced in using Microsoft Office
  • Good standard of literacy and numeracy
  
Desirable Experience
  • IOSH managing safely qualification
  • CIEH Level 3 qualification
  • Private boxes site management
  • Experience in planning and management of large events

This is an immediate requirement, so if you are interested in the position – or even finding out more information
– please do not hesitate to APPLY today!

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