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Customer & Sales Support Representative

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Customer & Sales Support Representative

Sector: Admin / Secretarial / Office Support

Location: Berkshire

Type: Contract or Temp

Pay rate: £11 - £11

Job Role: Customer & Sales Support Representative
Location: Aldermaston, Berkshire
Temp to Perm contract
Salary: £10.65 per hour DOE
Hours: Mon  -Fri - 10:30 - 17:00 (30 min lunch)

We are looking for a diligent and efficient customer service administrator to support the customer ordering process and a busy field sales team for a complex and fast paced business equipment parts and supplies distributor.

The ideal person for this role will need to be customer focused, proactive and have a warm willingness to help team members and customers.

This is a varied role which will require the ability to adapt to all areas and to be able to grasp complex back office system processes.  

Duties include but not limited to:
  • Answering incoming calls and dealing with customer enquiries
  • Processing customer purchase orders
  • Processing customer returns and warranty claims
  • Monitoring the system and order mail box throughout the day
  • Processing correct custom declarations for good coming into the UK for pallet and truck shipments
  • Liaising with the Customer Service Coordinators and Sales support.
  • Catalogues/Flyers
Skills & Attributes Required: 
  • Good IT skills, familiar with MS Office programs
  • Excellent telephone manner
  • Good listener, ability to empathise with the customer and able to see situation from a customer perspective
  • Ability to deal with customer complaints and grievances tactfully 
  • Hard working, reliable and conscientious
  • Team player with a “can do” attitude
  • Strong administration and organisational skills
  • Personable, presentable and articulate
  • Excellent Attention to detail
  • Able to work on their own and be self-motivated
  • Able to work effectively under pressure and to tight deadlines
This role is offered on a temp to perm basis with the temp period anticipated to be until the end of 2021.

This is an immediate requirement, so if you are interested in the position – or even finding out more information
– please do not hesitate to APPLY today!

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