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Customer Services Coordinator

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Customer Services Coordinator

Sector: Call Centre & Customer Service

Location: Berkshire

Type: Permanent / Full Time

Pay rate: £21,000 - £23000

Job Role: Customer Services Co-Ordinator
Location: Newbury
Salary: £21,000 - £23,000 DOE plus company bonus of £1000K plus depending on company productivity 
Job type: Permanent Full-time (Mon-Fri 9am - 5pm)
Benefits: 23 days holiday, up to 3 chillax days, pension, private healthcare, £20 per month contribution to gym membership, free parking.  Bonus scheme in place where you can earn up to £1000 plus per year (this is based on team error rate and completing debit procedure within timescale). You will be eligible for this bonus scheme once you have completed 6 months probation.

Reporting to: Senior Account Manager

Key Purpose: To receive and process incoming orders and provide information to customers as required

Supplementary: To perform all duties in accordance with the company Health & Safety and Quality policy procedures. There may be additional activities to perform from time to time in order to maximise the contribution to the company’s goals and objectives.

Key Activities:
  • Process orders and returns in an accurate and efficient manner
  • Answer telephone queries courteously and professionally
  • Maintain excellent customer relations via the telephone & email
  • Inform customers by email or telephone of order information, such as unit process, delivery dates, price and any anticipated delays
  • Receive and respond to customer queries and complaints in a timely and professional manner
  • Maintain up-to-date customer information such as contact details, past order history, product number and/or specification of items to be purchased
  • Have a sound level of product knowledge to advise customers
   Organisation:
  • Effective time management, prioritising and multi-tasking to achieve KPIs/targets
  • Organise workload to meet the needs of the customers and team
  • Work closely with Account Managers and sales team to help manage customers and stockists in regions
   Communication:
  • Work closely with the team, creating effective communication channels with all clients stakeholders, including purchasing, credit control and other sales team
  • Advising Warehouse as and when there are special instructions for customers’ orders or despatch details.
   Order processing/Administration:
  
  • Ensure all sales orders are processed accurately and within defined timescales – checking and validating information on the order
  • Ensure effective/accurate population of central sales database with orders, contact details and other key points of information
  • Filing all data input in an organised manner
  • Production of weekly sales and other reports as and when requested by the CSM
  • Maintaining accurate and organised client records
  
   Knowledge and Skills:
  
  • Attention to detail/accuracy
  • Speed of output
  • Customer focus
  • Time management
  • Team Work
  • Personal Organisation
  • Excellent listening skills/communication skills
  • Data entry skills
Experience and Qualifications:
  • Customer Services experience (1yr+)
  • Data processing (speed and accuracy)
  • Excellent telephone manner

This is an immediate requirement, so if you are interested in the position – or even finding out more information
– please do not hesitate to APPLY today!

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