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Customer Support - Graduate Opportunity

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Customer Support - Graduate Opportunity

Sector: Call Centre & Customer Service

Location: Hampshire

Type: Permanent / Full Time

Pay rate: £17,000 - £19000

Exciting opportunity to work within Customer Support - £17-19K (Company bonus scheme based on overall performance paid annually.  This is not guaranteed but for the last two years it has been 5% of salary)
Graduate Customer Service Advisor 
Remote working with one day a week in company office based in Heckfield.

Must be a car driver as office is remote.
Our client is the world leader in Sonic testing – and as their product suite and technology grow, so is their team! We are looking for a motivated graduate to join their small team (working remotely), where you will be responsible for resolving customer enquiries as well as managing reviewer activity.

Our client works with many brands,  sonic branding agencies, and record labels, empowering stakeholders to make the right decisions and enabling brands to harness the emotional power of music.
Today their clients, and their sonic branding agencies, choose them to help accelerate the certainty and speed of a return on a sonic brand investment. They do that because of their method and the intelligent, data-driven tools they have developed.

Their team are an exceptional bunch, smart and down-to-earth, ambitious and tenacious. Being problem solvers and self-starters, they love music and table football and their weekly ‘office’ day is as much about the food as about the work!

They strive to create a culture of excellence in all that they do, with an emphasis on providing a world class service to anyone that they interact with, from reviewers , through to global brands and label executives.
This role will be joining their small team, where you will work from home 80% of the week and in their office based between Reading and Hook,  20% of your time.
You need to be a car driver.

As a graduate role, this position is perfect for someone who wants to work hard, get valuable business experience and who has a positive work ethic. You will be able to get involved in all aspects of the business outside of your core role, developing your customer support skills and being part of a world leading team.

The customer service role sits at the heart of the organisation, often the first touchpoint of many of their 3 million users, you will be responsible for monitoring reviews and reviewer payments. This means you must have exceptional communication skills as well as being process driven. The perfect candidate will thrive in this role if they are on the pulse with new music, technology and trends.
We are looking for someone with strong academic credentials, with a degree, and maths/statistics to at least A Level standard.
Overview of role:
  • Ensure that all customer enquiries are resolved professionally and within SLA
  • Use bespoke software to monitor reviews and take appropriate actions to ensure consistently high-quality reviews
  • Understand their users and communicate clearly any site issues (internally) as well as help problem solve
  • Manage PayPal payments
  • Support customers via social media pages
  • Researching potential clients
  • Excellent communication skills
  • The ability to work as part of a team
  • A polite, thoughtful, and friendly attitude
  • Process driven
  • Analytical thinker
  • High degree of initiative and ownership
Reports to: Chief Operating Officer. Salary:  £17,000-£19,000 DOE

This is an immediate requirement, so if you are interested in the position – or even finding out more information
– please do not hesitate to APPLY today!

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