IT Support Specialist

Posted on: 2019-10-18

Sector: IT & Telecomms

Position: Help Desk / Support

Location: Greater London

Type: Contract or Temp


IT Support Specialist 
Pay Rate: £15-20 per hour
Location: Paddington, London
Contract Length: 3 months
We have a unique and rare opportunity for an IT Support Specialist to work as part of a highly efficient and skilled IT Support EMEA team based in Paddington, London for Citrix Systems.
As part of the IT Support team you will have an unique opportunity to work with the latest Citrix technologies and products including Virtual apps and desktops. You will have the chance to collaborate on projects with the operations team and be proactively involve with Windows Server tools and systems administration.
Role Responsibilities:  

  • Providing onsite support to the Paddington Office as well as remote support for teams across EMEA.
  • Maintain and support the Audio / Video systems located in the London based conference rooms.
  • Provide management with regular reports of the support given onsite, the status of incidents, and pending tasks
  • Work with global projects as requested, as part of Global Technology and Security initiatives
  • Coordinate escalation of major issues with Level 3 operations, engineering and other departments.
  • Onboard new hires, providing users with the tools needed to start being productive from day one.
  • Reimaging and installing tools in new acquired assets (Windows and Mac)
  • Perform various system administrator tasks, using Active Directory, PowerShell, Exchange Management console
  • Create training materials, using standard templates, for use by IT Support teams and end users; perform content reviews and update as needed

Qualifications (include knowledge, skills, abilities, and related work experience):  

  • Demonstrated technical troubleshooting skills in various environments (Windows, Mac, Network, Security)
  • Excellent problem solving, analytical, and verbal and written communication skills in the everyday environment.
  • Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.
  • Demonstrated organisation, priority planning, and time management skills
  • Demonstrated customer service orientation
  • Working knowledge of Service Desk incident management tools
  • Able to communicate highly technical information as necessary to both technical and non-technical personnel
  • Ability to absorb new technical information and skills that will need to be incorporated into personal support portfolio
  • Must be reliable, dependable, flexible and able to multi-task with priority
  • Able to manage incidents and tasks within SLAs
  • A solid understanding of most major operating systems, Active Directory, and networking technologies
  • An up-to-date understanding of imaging technologies
  • A basic understanding of telephony components
  • Basic knowledge of html and / or web design is a plus
  • Solid proficiency in hardware and software troubleshooting
  • Demonstrated understanding of Microsoft Office products
  • Microsoft product certifications are a plus
  • Experience with Citrix products are a plus 

Consultant Details

Claire Clark

Managing Director

Latest Blogs

Ready to talk recruitment?

Whatever the nature of your enquiry, we'd love to hear from you.

Contact Us

“We have used Dovetail on a number of occasions to recruit permanent staff. They take the time to find out about the role and feel that they understand our requirements. Dovetail are professional, efficient and have a great team, with a smile included. It is a pleasure to work with them and we would have no hesitation in recommending them.”

Business Development Manager – for SeeBrilliance

Grosvenor Services

“We have always had very good results working with the Dovetail team. There has always been consistent attention to detail and flexibility in assisting us with key hires.“

HR Director– for Grosvenor Services.


“Dovetail have supported the growth of our business for several years. I know we can trust them completely to respond quickly and effectively to our staffing needs,
meeting our crazy deadlines on both temporary and permanent recruitment“

Meirion Anderson, MD - Aberley


“Dovetail have always been the ‘go to’ company for reliable trained resource. They have consistently provided quality staff even when the timescales have been tight. Great company”

Director – for Wherewework


“I have been working with Dovetail since 2005, every time my career path has altered, Dovetail have been my constant always taking them with me where ever I have worked. They provide a first class service and quality staff on whom myself and my business can rely. If you’re looking for Service with a capital “S” you will find it in abundance here”

Director – for Wherewework

Parkway Shopping Centre

“I have been using Dovetail for just over a year and can honestly say they are always helpful and proactive in finding the RIGHT staff for my site. Their staff are friendly and professional and always follow up calls as quickly as one would wish them to”

Site Cleaning Manager – for Parkway Shopping Centre

Fidelity Energy

“Dovetail have been hugely supportive in helping us to expand our team and are always at the end of the phone. Nothing is too much trouble and they continue to provide us with excellent candidates who have been carefully matched with our individual requirements. I’d have no hesitation in recommending their services and really appreciate the friendly and professional way in which they conduct their business.”

Manager Director – for Fidelity Energy

Dovetail Candidiate

“One of the unique benefits of working with Dovetail has been the practical contact it’s afforded me within many high-profile office environments for a variety of global brands. Being able to work so closely with teams that hold themselves to a golden standard and learning about the different ways they work is valuable experience you don’t really get at university. But it’s more than that – it’s also about people and relationships and trust and team-building and the team at Dovetail is, hands down, the most warm, dynamic, and professional team I’ve ever worked with.”

Candidiate – London

Citrix Systems

“Dovetail have provided contingent labour sourcing and payrolling to Citrix across Europe and the Middle East for several years. Their key strengths include:
Flexibility – adapting to the needs of Citrix as the organisation grows.
Engagement – willing to assist Citrix expanding into new geographies and markets.
Readiness – always available to answer questions and provide information on contracts through a single point of contact.
Integration – willing to share and adopt best practice developed between us.
Dovetail consistently outperform agreed service levels. They are dedicated to helping their customers build robust processes to manage temporary resources. They form a key part of our contingent labour strategy in EMEA, and I cannot recommend them highly enough. ”

Tom Dance, Manager – Procurement Systems Training & Communications for Citrix Systems

previous arrow
next arrow