Sales Administrator

Posted on: -0001-11-30

Sector: Admin / Secretarial / Office Support

Location: Berkshire

Type: Permanent / Full Time


Sales Administrator
£19-21K with bonus up to 15% of salary
Our Newbury based client is looking for a Permanent Full Time Sales Administrator, due to internal promotion.
Fantastic opportunity for someone with at least one year’s experience in customer services.
Great benefits package, pension, private healthcare, gym membership, free parking to name a few!

The ideal candidate will be keen to develop their skills in a supportive and collaborative environment. Ability to build excellent relationships with customers on the telephone, processing their orders and have a sound level of product knowledge to advise them.  You will be working closely with an assigned Account Manager and sales team, as well as advising the Warehouse for special instructions for customers orders or despatch details.

If you can demonstrate an engaging personality, possess excellent listening and communication skills and have strong attention to detail then please apply.

  • Process orders in an accurate and efficient manner
  • Answer telephone queries courteously and professionally
  • Maintain excellent customer relations via the telephone & email
  • Inform customers by email or telephone of order information, such as unit process, delivery dates, price and any anticipated delays
  • Receive and respond to customer queries and complaints in a timely and professional manner
  • Maintain up-to-date customer information such has contact details, product number and/or specification of items to be purchased
  • Have a sound level of product knowledge to advise customers
  • Effective time management, prioritising and multi-tasking to achieve KPIs/targets
  • Organise workload to meet the needs of the customers and team
  • Work closely with assigned Account Manager and sales team to help manage customers and stockists in region
  • Work closely with the team, creating effective communication channels with all clients stakeholders, including purchasing, credit control and other sales team
  • Advising Warehouse as and when there are special instructions for customers’ orders or despatch details
  • Ensure all sales orders are processed accurately and within defined timescales – checking and validating information on the order
  • Ensure effective/accurate population of central sales database with orders, contact details and other key points of information
  • Filing all data input in an organised manner
  • Production of weekly sales and other reports as and when requested by the CSM
  • Maintaining accurate and organised client records

Experience and qualifications

  • Customer Services experience (1yr+)
  • Data processing (speed and accuracy)
  • Excellent telephone manner  

Latest Blogs

Ready to talk recruitment?

Whatever the nature of your enquiry, we'd love to hear from you.

Contact Us

“We have used Dovetail on a number of occasions to recruit permanent staff. They take the time to find out about the role and feel that they understand our requirements. Dovetail are professional, efficient and have a great team, with a smile included. It is a pleasure to work with them and we would have no hesitation in recommending them.”

Business Development Manager – for SeeBrilliance

Grosvenor Services

“We have always had very good results working with the Dovetail team. There has always been consistent attention to detail and flexibility in assisting us with key hires.“

HR Director– for Grosvenor Services.


“Dovetail have supported the growth of our business for several years. I know we can trust them completely to respond quickly and effectively to our staffing needs,
meeting our crazy deadlines on both temporary and permanent recruitment“

Meirion Anderson, MD - Aberley


“Dovetail have always been the ‘go to’ company for reliable trained resource. They have consistently provided quality staff even when the timescales have been tight. Great company”

Director – for Wherewework


“I have been working with Dovetail since 2005, every time my career path has altered, Dovetail have been my constant always taking them with me where ever I have worked. They provide a first class service and quality staff on whom myself and my business can rely. If you’re looking for Service with a capital “S” you will find it in abundance here”

Director – for Wherewework

Parkway Shopping Centre

“I have been using Dovetail for just over a year and can honestly say they are always helpful and proactive in finding the RIGHT staff for my site. Their staff are friendly and professional and always follow up calls as quickly as one would wish them to”

Site Cleaning Manager – for Parkway Shopping Centre

Fidelity Energy

“Dovetail have been hugely supportive in helping us to expand our team and are always at the end of the phone. Nothing is too much trouble and they continue to provide us with excellent candidates who have been carefully matched with our individual requirements. I’d have no hesitation in recommending their services and really appreciate the friendly and professional way in which they conduct their business.”

Manager Director – for Fidelity Energy

Dovetail Candidiate

“One of the unique benefits of working with Dovetail has been the practical contact it’s afforded me within many high-profile office environments for a variety of global brands. Being able to work so closely with teams that hold themselves to a golden standard and learning about the different ways they work is valuable experience you don’t really get at university. But it’s more than that – it’s also about people and relationships and trust and team-building and the team at Dovetail is, hands down, the most warm, dynamic, and professional team I’ve ever worked with.”

Candidiate – London

Citrix Systems

“Dovetail have provided contingent labour sourcing and payrolling to Citrix across Europe and the Middle East for several years. Their key strengths include:
Flexibility – adapting to the needs of Citrix as the organisation grows.
Engagement – willing to assist Citrix expanding into new geographies and markets.
Readiness – always available to answer questions and provide information on contracts through a single point of contact.
Integration – willing to share and adopt best practice developed between us.
Dovetail consistently outperform agreed service levels. They are dedicated to helping their customers build robust processes to manage temporary resources. They form a key part of our contingent labour strategy in EMEA, and I cannot recommend them highly enough. ”

Tom Dance, Manager – Procurement Systems Training & Communications for Citrix Systems

previous arrow
next arrow