Sales Administrator

Posted on: -0001-11-30

Sector: Admin / Secretarial / Office Support

Location: Berkshire

Type: Permanent / Full Time

Description

Sales Administrator
£19-21K with bonus up to 15% of salary
  
Our Newbury based client is looking for a Permanent Full Time Sales Administrator, due to internal promotion.
Fantastic opportunity for someone with at least one year’s experience in customer services.
Great benefits package, pension, private healthcare, gym membership, free parking to name a few!

The ideal candidate will be keen to develop their skills in a supportive and collaborative environment. Ability to build excellent relationships with customers on the telephone, processing their orders and have a sound level of product knowledge to advise them.  You will be working closely with an assigned Account Manager and sales team, as well as advising the Warehouse for special instructions for customers orders or despatch details.

If you can demonstrate an engaging personality, possess excellent listening and communication skills and have strong attention to detail then please apply.

  • Process orders in an accurate and efficient manner
  • Answer telephone queries courteously and professionally
  • Maintain excellent customer relations via the telephone & email
  • Inform customers by email or telephone of order information, such as unit process, delivery dates, price and any anticipated delays
  • Receive and respond to customer queries and complaints in a timely and professional manner
  • Maintain up-to-date customer information such has contact details, product number and/or specification of items to be purchased
  • Have a sound level of product knowledge to advise customers
  • Effective time management, prioritising and multi-tasking to achieve KPIs/targets
  • Organise workload to meet the needs of the customers and team
  • Work closely with assigned Account Manager and sales team to help manage customers and stockists in region
  • Work closely with the team, creating effective communication channels with all clients stakeholders, including purchasing, credit control and other sales team
  • Advising Warehouse as and when there are special instructions for customers’ orders or despatch details
  • Ensure all sales orders are processed accurately and within defined timescales – checking and validating information on the order
  • Ensure effective/accurate population of central sales database with orders, contact details and other key points of information
  • Filing all data input in an organised manner
  • Production of weekly sales and other reports as and when requested by the CSM
  • Maintaining accurate and organised client records

Experience and qualifications

  • Customer Services experience (1yr+)
  • Data processing (speed and accuracy)
  • Excellent telephone manner  

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