Senior Helpdesk Advisor

Posted on: 2019-04-12

Sector: Facilities Management

Location: Greater London

Type: Permanent / Full Time


Senior Helpdesk Advisor
London, England
£35,000 – £45,000 DOE
Full Time, Permanent
Our client are on the lookout for an experienced and capable Helpdesk Advisor to join their vibrant and successful team in London, England. The client are a professional services and investment management firm specializing in real estate. The successful candidate will have good computer skills and be logically minded to ensure the smooth running of operations at all times.
The Senior Helpdesk Advisor will report to the Facilities Manager. Their role is to manage, administer and drive service delivery improvements through best practice use of the CMMS systems.
What this job involves

  • Day to day – responsible for overall integrity of the Corrigo system, manage the Corrigo work order process; manage the process to verify work order completion; continuous improvement.
  • Account Support – oversee proper system use and configuration to meet internal and client objectives; serve as the single point of contact and SME to the account team for all CMMS systems related questions, support issues, and requirements; support the account team users with general questions and other systems support requests.
  • System Admin – entering system data; requesting User IDs and passwords for new users; request system changes via Corrigo Data Governance Process; configuration of system notification messages, print formats and other inbound/outbound communication mechanisms.
  • Account Training – provide new user training, advanced user training and new feature training to the account and client staff as required; responsible for system and user process documentation; developing new documentation as required and updates to existing documentation.
  • Performance management/reporting – production of weekly, monthly, quarterly, annual and ad-hoc account reporting (eg. work order activity, scheduled maintenance, service level compliance, labour reporting, project reporting, incident reporting and training); Ensure SLAs are correct in system; data mining and trend analysis.
  • Helpdesk – develop processes to improve the service delivery from the helpdesk; develop the helpdesk function to support the wider portfolio.
  • Growth – Explore options to satisfy new requirements; oversee the roll-out of new functionality (PPM, Self-service, Inspection forms etc.) to maximize Corrigo capability; project manage the roll-out of Corrigo to future sites.
  • Other systems – review functionality and performance measurement from CMMS systems used on other sites; assist with Condecco software issues.

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

  • 2-4 years previous facilities administration or helpdesk experience.
  • Proactively communicate any operational matters of concern & potential issues with your line manager, ensuring resolution at an early stage.
  • May be expected to undertake any other duties commensurate with the activities listed above and within general office support/facilities management area.
  • Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
  • Demonstrate responsiveness and creativity in finding solutions for service delivery.
  • Seeks to continuously improve processes, systems and overall client satisfaction
  • Outstanding customer service skills and orientation
  • Ability to multi task and maintain professionalism at all times under stressful situations without supervision
  • Proficient in MS Office and Outlook, and possess excellent written and verbal communication and people skills
  • Must be able to demonstrate flexibility in relation to type of works carried out and availability

Apply today!

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