Technical Support & Storage Specialist (IBM)

Posted on: 2019-02-06

Sector: IT & Telecomms

Location: Berkshire

Type: Permanent / Full Time


Job Role: Tech Support & Storage Specialist (IBM)
Location: Crowthorne, Berkshire
Salary: Up to £60k depending on experience

As an effective and proficient Technical Support Engineer with extensive experience of IBM Storage you will be providing first class operational support on live products internally and to our customers ensuring excellent Customer Service throughout, with little to no supervision. 

This role is managed by and reports to the Technical Director.

Working for an expanding local business who can boast large national contracts you will have an opportunity to make a difference and really add value to this organisation and its valued clients.
Tasks include but are not restricted to the following:

Provide technical telephone/remote and onsite support across all levels
Diagnose and fix issues remotely or when onsite ensuring customer satisfaction
Install and use Microsoft Windows Server & Desktop Operating Systems
Install new systems, hardware and software
Configure and install peripherals
Configure desktops & servers 
Migrate systems, servers and users
Support mobile devices
Monitor Network security, firewalls and routers
Assist with project work when required
The ideal candidate should have 5+ years’ experience and preferably skills in the following areas:
IBM Storage
VMWare, VEEAM & Hyper-V technologies
Microsoft Windows Server (2008/2012) operating systems
Microsoft Windows Desktop (7/8/10) operating systems
Microsoft Office Applications (2007/2010/2013)
Microsoft Exchange Server (2007/2010/2013)
Microsoft SQL Server (2008/2012)
Networking & wireless configuration
Active Directory and Group Policy
Backup Software technologies
Antivirus Software
Personal Attributes:

Excellent communication skills, both written and verbal
Desire to grow and learn within the IT Industry
Good attention to detail
Good computer skills
Proactive and solutions orientated
Efficient, adaptable and flexible to a varying workload
Dedicated with a great team attitude
Must own a car and have a full clean UK driving license

Consultant Details

Claire Clark

Managing Director

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