The Changing Face of Facilities Management

Posted on 2018-07-19 by Ri Web


From Artificial Intelligence and drones to changing politics, the facilities management (FM) sector is changing rapidly. In this fast-paced industry, it’s important to keep up with the changes and trends.

As FM recruitment specialists, we have put together our thoughts on the three key trends currently shaping the industry:


  • Robotics


As automation technologies continue to evolve, new devices are being used for a variety of functions within FM. This includes the use of robots for a range of ground maintenance tasks, where automated machines are used in ground maintenance to scrub floors and cut grass – as well as being used in security and safety services.


Scotland’s Forth Valley Royal Hospital is just one example where robotics systems have been implemented. Automated guided vehicles travel through underground tunnels on pre-programmed routes to transport a number of items such as patient meals and clinical waste. This has improved efficiency while promoting patient activity and reducing the risk of the spread of infection.


  • New generations


In today’s workforce, millennials and generation Z are taking a different approach to their career, with a keen interest in learning and developing their skills. Corporate career chasers appear to be a thing of the past as younger generations are looking for more freedom and flexible working.


Younger employees expect technology in order to work, collaborate and socialise and are passionate about organisational values.


As older FM professionals leave the industry, knowledge and experience is lost. But as the new generation takes the torch, full of enthusiasm – the opportunities they have are considerable and it is likely that this new workforce will shape the changing face of FM.


  • The internet of things


The internet of things (IoT) refers to devices that are connected to the internet. From your camera and your phone, to kettles and lights – the number of everyday appliances that use the internet are on the rise. These devices use the web to communicate with each other, access information, download data and send information to central collection centres.


IoT generates a very large amount of data which can be used in a variety of ways to boost performance, increase efficiency, reduce costs and create more streamlined working practices.

Facilities managers can now look at data that’s collected by appliances and sensors to see exactly how employees and customers are using buildings. This intelligence can go a long way to informing facilities management policy in analysing data and creating efficient solutions to everyday challenges.


  • Workplace

Workplace planning is becoming more and more important. Employers are becoming aware that the productivity of employees increases if their environment is optimised. For example the right chairs can reduce the risk of back problems and subsequent sick days.


Big tech companies such as Google and Facebook are the leaders in creating a workplace environment that employees do not want to leave. Google’s creative workplace provides areas for relaxation and napping as well as bowling alleys and free food – this has resulted in increased engagement within their workforce.


The International WELL Building Institute (IWBI) is leading the global movement to transform our buildings and communities in ways that will help people thrive. The IWBI delivers its own cutting-edge WELL building standards – the first to be focused exclusively on the ways that buildings, and everything in them, can improve our comfort, drive better choices, and generally enhance our health and wellness. With the recognition of workplace importance growing, we expect to see a lot happening with the IWBI and companies within the UK.Here at Dovetail, our FM team is growing!


If you are a candidate looking for your next role or a client searching for the perfect candidate, please get in touch on [email protected].

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