Newbury

Operations Executive Permanent role based in Newbury Monday — Friday 8.30am to 5pm A fantastic opportunity to work for a successful and rapidly growing energy broker.  They are looking for a key team member to help to strengthen their offering to partners and customers. Are you smart, articulate, hardworking and ambitious? Have you got experience of working within the Energy sector? This company is looking for someone with a good work ethic, shows initiative and reliability, as well as experience in the energy sector.   Job Overview: The Operations Executive is responsible for ensuring customer contracts are procured successfully with the partnered suppliers as well as ensuring the customer journey is as smooth as possible from onboarding to live and in life. The operations team will work closely with the sales team, customer success team, suppliers, as well as various other agents within the industry, post-sale to ensure customers achieve the desired outcomes from our service, resolve any issues and answer any queries that partners or customers may have. The ideal candidate will have strong communication skills, an outstanding work ethic, strong attention to detail with a logical mindset focused on problem solving and problem prevention where possible.   Key Responsibilities:             Contract submission: Using various supplier CRM portals, process and monitor customer contracts. Liaise with suppliers, as well as internal teams to ensure contract success. Understand customer needs and ensure our service and products provide maximum value and satisfaction.             Onboarding & Training: Ensure a smooth customer onboarding journey by successfully contracting, processing and ensuring suppliers take over in time. Support customer and suppliers with objection resolution. Ensure proper adoption of the company’s portals by providing training or support.             Account Management & Retention: Understand the customer health score and proactively work to both maintain and increase it. Resolving various operational tickets raised through internal CRM with suppliers/customers and various agents within the industry. Work as the glue to bring all internal teams together for delivery to the customer and partner. Collaborate with internal teams to resolve any issues in a timely manner.             Growth & Expansion: Support in both the growth of existing customers and the win back of any that we have lost. Understand any reasons for churn and feedback any findings to management. Support the target of 100% net client retention. Help customers achieve measurable outcomes, driving loyalty and account expansion. Data-Driven Insights: Analyse customer health metrics (e.g. portal usage, engagement, service requests, renewal rates) to make data-driven decisions. Develop reports and dashboards to track customer success and identify trends or issues. Bill validation and usage reporting. Problem-Solving: Resolve any customer complaints or concerns in a timely and effective manner. Resolve various queries that arise — billing, metering, portal, usage, contract, contact, industry etc. Provide effective feedback and regular updates to customer and customer success team via various communication lines.   Qualifications & Skills: 2-5 years of experience in an operational role preferably within the energy sector, but not essential. Strong communication and interpersonal skills. Ability to manage multiple accounts simultaneously with attention to detail. Excellent problem-solving and conflict resolution abilities. Data-driven mindset, comfortable with analytics and reporting tools. Previous experience with Salesforce and HubSpot Ability to work cross-functionally and collaborate with different departments. Familiarity with renewable energy options and sustainability initiatives.   Education: Desirable – Bachelor’s degree in business, marketing, communications, or a related field. Key Performance Indicators (KPls): Net Promoter Score (NPS). Query resolution success rate Contract submission success rate Contract Live success rate   Compensation: o         Competitive salary based on experience. o         Performance-based bonuses and commissions. o         23 days holiday (3 gifted days to be used between Christmas & New Year). A smart/casual dress code Regular staff / social outings   Does this role sound interesting to you? Please email us your CV or call us to discuss on 01635 43100    

Area Sales Manager Newbury based business Salary £35-45,000 plus £15,000 commission plus car allowance   Permanent role As an Area Sales Manager in the Southern region, you will be responsible for driving sales growth within a designated territory. This role involves visiting customers, understanding their needs, selling our solutions to meet their requirements and becoming a trusted advisor. The ideal candidate will: Have a strong sales background, excellent communication skills, and a passion for building lasting customer relationships. Visit customers regularly to thoroughly understand their business Help understand how the business  can help them meet their goals. Build and maintain strong relationships with new and existing customers. Put together a territory plan that highlights existing and new opportunities. Identify and pursue new business opportunities within the territory. Conduct product presentations and demonstrations to customers. Negotiate contracts (pricing) that provide a win/win strong relationship. Monitor market trends/competitor activities to identify opportunities and threats. Provide regular sales reports and forecasts to management. Work with internal teams to ensure customer satisfaction and resolve issues. Represent the company to the highest possible professional standards.   Essential skills: Determined and target-driven with a proven track record in sales. Ability to clearly convey information and engage with customers effectively. Negotiation Skills: Capable of negotiating terms and closing sales deals. Proficient in building and maintaining strong customer relationships. Efficient in managing time and prioritising tasks to meet deadlines. Problem-Solving: Ability to identify issues and provide effective solutions. Highly motivated and able to work independently with minimal supervision. Flexible and able to adapt to changing market conditions/customer needs. Able to comfortably engage with all levels of the organisation. Technical Proficiency: Comfortable using CRM and other sales tools.   Desired skills and qualifications required: Experience with Sage Line 50 or similar accounting software. Familiarity with Salesforce CRM or equivalent. Proven experience in sales, preferably in a field sales role. Willingness to travel extensively within the assigned territory. Ability to analyse sales data and market trends to inform strategies. Proficient in delivering product presentations and demonstrations. A full clean UK driving license Desired but not essential; Familiarity with the industry/products.   If you are interested in finding out more, please email your CV or call Kate or Lindsay for more information.

Sales Support Assistant Full Time & Permanent Location: Newbury Salary: £26,000 – £30,000 Negotiable   Job Description We are looking for a proactive and detail-oriented Sales Support professional to join our clients team, based in Newbury. In this role, you will provide exceptional administrative and customer support to ensure the smooth operation of their sales processes. You will play a vital role in supporting the external sales team, managing customer relationships, and maintaining efficient sales administration practices. Key Responsibilities Manage inbound sales calls with professionalism, enthusiasm, and a customer-first approach. Support the external sales team by identifying and highlighting new sales opportunities. Provide accurate product information and timely support to customers. Accurately process and manage customer orders from quotation to completion. Maintain and update customer records in the CRM system, ensuring all information is accurate and up to date. Collaborate with internal departments to resolve customer queries and ensure seamless communication. Assist in achieving company targets through efficient administrative support and proactive customer engagement. Prepare reports and documentation to support the sales team’s activities. Essential Skills Minimum of two years’ experience working in a sales office environment Good organisational skills and the ability to prioritise tasks effectively Strong communication skills, both verbal and written Confident telephone manner and customer-focused attitude Proficiency in using office software and CRM systems Ability to work independently and as part of a team Qualifications & Desired Skills Experience with Sage Line 50 or similar accounting software Familiarity with Salesforce CRM or equivalent Proven ability to work to and achieve targets Good communication and interpersonal skills Problem solving ability and confidence in dealing with customer requests Organisation and multi-tasking skills, high level of attention to detail Team oriented and self-motivated individual Customer centric approach, the ability to deliver high level of customer service Additional sales training or certifications are a plus  Benefits Competitive salary Workplace pension Comprehensive training provided Opportunities for career development and progression Enjoy a comfortable and modern working environment in purpose-built offices, designed to provide an ideal space for productivity and collaboration Does this role sound like you?  Then we would love to hear from you – please email us your CV or call us today for more details and to apply.  

Direct Business Development Executive Location: Newbury Job Type: Full Time/Permanent Hours: Mon – Fri 8.30am to 5.00pm Salary: £30,000 Basic plus £500 per month car allowance, plus uncapped commission Immediate Start   We are looking for an experienced Business Development Executive who is enthusiastic, hardworking and ambitious and who would like this opportunity to build their career. This role is varied which will suit an individual that likes a diverse working day.   Responsibilities: Assisting existing clients with their energy renewals Promptly deal with new warm leads Obtain and develop new opportunities Manage leads through CRM system Price SME and Corporate opportunities Provide new customer quotations Negotiate prices for corporate tenders Required Skills & Experience: Must have previous Sales experience, but experience of the energy market is not required Must have the ability to present to clients both face-to-face and over teams meetings at a senior level Numeric and analytical Good communication skills Ability to solve detailed problems Confident telephone manner What we are looking for: Be Hardworking individual Be fun and charismatic Be able to work accurately and with great attention to detail Full training will be given where needed  Be willing to learn If you are looking for a new and exciting challenge and for a company that is experiencing extreme growth, then this is the perfect opportunity and time to join their journey. For more information, kindly contact Kate or Lindsay on 01635 43100 or email your CV to lindsay@dovetailhrs.co.uk.