Customer Care Coordinator

Customer Care Coordinator

Location: Theale, Berkshire

Salary: Negotiable

Permanent

Hours: 37.5 Hrs Monday – Friday You will be required to work shifts Monday- Friday between 8-6PM so 8-4/9-5/10-6 this would be on a rota basis. Please only apply if you are flexible regarding hours of work.

This fantastic client is recruiting for a Customer Service Coordinator on a permanent basis based in their busy Theale office. This organisation works within the healthcare industry and are a leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK.

After training you will have the option to work from home 2 days per week at your managers discretion. Our client is seeking a candidate with proven office based customer service skills. For this role you will need excellent IT skills, strong administration and both verbal and written communication skills.

As a Customer Care Coordinator, you will be responsible for:

• Providing outstanding customer service to improve satisfaction and nature client relationships.
• Operate with self-awareness inspiring a culture of continuous improvement.
• Place customers at the centre of everything you do, understanding their wants and needs.
• Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service.
• Handling inbound telephone calls promptly.
• Proactively resolving customer enquiries.
• Producing quotations and estimates.
• Processing purchase orders.
• Coordinating email traffic within shared inboxes.

The successful Customer Service Advisor will have the following related skills / experience:

• Working in a call centre environment
• Excellent communication skills
• Intermediate IT skills to include Excel, Word and Outlook
• Strong attention to detail
• Self-motivated with a flexible can-do attitude
• Good inter-personal skills, must be able to work as part of a team as well as individually
• An understanding of medical equipment desirable but not essential

Benefits:

• Private healthcare
• 25 days holiday + bank holidays
• Employees assistance programme
• Salary sacrifice pension
• Electric car scheme
• Cycle to work scheme

If you have experience within this field and you would like to know more about this role, we would love to hear from you.  As the salary is confidential, please contact us for more information or email us with a copy of your CV. Contact Lindsay at 01635 43100 or email lindsay@dovetailhrs.co.uk.