Customer Care Coordinator

CUSTOMER CARE COORDINATOR

Location: Southend-on-Sea, Essex

Salary Negotiable

To Start Immediately

Our client is looking for an experienced Customer Service Advisor to join their team which are based in their Southend-on-Sea office and who is available to start as soon as possible. This is a Permanent role which is office based only. If you have excellent Excel skills, strong administration abilities and good customer service skills and want to join a vibrant existing team, then please apply as we would love to hear from you.

The Customer Care Coordinator plays a pivotal role within the customer care team in ensuring the efficient operation of the department.

As the Customer Care Coordinator, you will be responsible for:

• Handling all incoming calls promptly
• Proactively resolving customer enquiries
• Producing quotations and estimates
• Processing purchase orders
• Coordinating email traffic within the shares inboxes

The successful Customer Care Coordinator will have the following skills and experience:

• Strong communication skills
• Intermediate IT skills to include Excel, Word and Outlook
• Self-motivated with a flexible can-do attitude
• Excellent attention to detail
• Good inter-personal skills – must be able to work as part of a team as well as individually
• Worked in a call centre environment desirable but not essential
• An understanding of medical equipment desirable but not essential

Benefits:

• Private Healthcare
• 25 Days Holiday + Bank Holidays
• Employee Assistance Programme
• Salary Sacrifice Pension
• Electric Car Scheme
• Cycle to Work Scheme

If this role is interesting to you, please give us a call on 01635 43100 to discuss further or email us your CV.  We look forward to hearing from you.