Dovetail HRS

01635 43100   |   hello@dovetailhrs.co.uk

Customer Care Coordinator

Customer Care Coordinator

Job Category: ,

Location:

Job Type:

Pay Rate: Negotiable Salary

Customer Care Coordinator

  • Negotiable salary
  • Based in Theale
  • 1 year Fixed Term Contract (FTC)

Our client is a leader in Europe providing cancer care and diagnostic imaging platform with a focus on four distinct healthcare markets.

They are a successful and growing business and are looking for a Customer Care Coordinator who will provide outstanding customer service to improve customer satisfaction and nurture client relationships.  You will place customers at the centre of everything you do, understanding their wants and needs and maintain the critical link between clients, service providers and operations managers to achieve a best in-class service.

Experience needed:

  • You must have customer service experience over the telephone, ideally from a call centre environment
  • You will also have excellent verbal and written communication skills
  • Excellent PC skills

The role involves:

Working as part of a team to ensure processes and procedures are followed accurately and  are aligned to the Customer Care Standard Operating Procedures

Coordinating the daily work flow for the management of service delivery to assigned customer contracts

Answer all telephone calls promptly and appropriately, in line with contractual obligations

Proactively resolving customer enquiries within first contact

Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks

Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service

Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements

Provide estimates and process purchase orders

Benefits:

  • 25 days holiday + bank holidays
  • Death in service scheme
  • Pension
  • Perkbox – discount with different retailers
  • Cycle to work scheme

If you have some experience in customer service, dealing with customers over the telephone, and you are looking for your next challenge, we would love to hear from you.

Please contact us for more information or send your CV today.

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